Automated report. This article was drafted by software from the sources listed below, checked automatically against them, and read by the editor, Sam Allcock, before it was published. Law Week labels every article produced this way. A person is answerable for it: if something here is wrong, write to editor@law-week.com and we will correct it on the page and say what changed.
The Legal Ombudsman required a remedy in 118 of the 176 ombudsman decisions it published for 2026-2027 Q2, according to its decision data file.
Key points
- Decisions published for the period: 176; remedy required: 118 (67.0%).
- Largest area of service among remedies: Residential Conveyancing (41 decisions).
- Complaint handling judged not reasonable in 59 decisions.
By area of law
| Area of service | Decisions with a remedy |
|---|---|
| Residential Conveyancing | 41 |
| Wills and Probate | 28 |
| Litigation | 13 |
| Personal Injury / Medical Negligence | 10 |
| Family Law | 8 |
| Personal Injury | 7 |
Size of remedies
| Remedy amount band | Decisions |
|---|---|
| £300-£749 | 39 |
| £1-£299 | 29 |
| £1,000 - £4,999 | 22 |
| £5,000 - £9,999 | 7 |
| £750-£999 | 5 |
| £10,000 - £14,999 | 5 |
| £15,000 - £19,999 | 4 |
| £50,000 and above | 3 |
| £25,000 - £29,999 | 2 |
| £40,000 - £44,999 | 1 |
| £20,000 - £24,999 | 1 |
Organisations with more than one decision requiring a remedy in the period: Ackroyd Legal (London) LLP (5), BROMETS JACKSON HEATH LLP (3), TP LEGAL LTD (3), GLOVER PRIEST SOLICITORS LIMITED (2), EXPRESS SOLICITORS LIMITED (2).
Method
Counts are from the Legal Ombudsman’s ombudsman decision data CSV, filtered to decisions concluded in 2026-2027 Q2. The file publishes remedy amounts in bands, not exact sums.